Shipment Policy – UrbanSuri

Effective Date: July 8, 2025

At UrbanSuri, we are dedicated to delivering your orders promptly and securely. This Shipment Policy outlines our procedures for order processing, shipping methods, costs, tracking, and international delivery.

1. Order Processing Time

Standard Orders: Processed within 1–2 business days (Monday–Friday, excluding holidays).
Custom or Personalized Orders: May require additional time. We will notify you of any processing delays via email.
You will receive a confirmation email once your order has been processed.

2. Shipping Methods

We offer a variety of shipping options tailored to your location and preferences:

Domestic (U.S.) Shipping

Standard Shipping:
- Free on all U.S. orders
- Delivery time: 3–7 business days
Expedited Shipping:
- Available at an additional charge
- Delivery time: 2–3 business days

International Shipping

Delivery time: 7–14 business days, depending on destination
Shipping fees are calculated at checkout based on your address and shipping method
Customs clearance may affect delivery time

Note: Delivery times may vary due to product availability, carrier delays, or destination logistics.

3. Shipping Costs

U.S. Orders: Free standard shipping nationwide
International Orders:
- Calculated at checkout
- Duties, taxes, and customs fees are the responsibility of the customer and must be paid upon delivery

4. Order Tracking

Once shipped, you will receive a tracking number via email.
You can monitor your order using the carrier’s website.

If you face issues with tracking or delivery, please contact our support team for assistance.

5. Shipping Delays

We work hard to ensure timely deliveries, but delays may occur due to:

High seasonal volume (e.g., holidays)
Weather disruptions or natural disasters
Carrier or customs delays (for international shipments)

We will keep you informed and work closely with carriers to resolve any delays.

6. Incorrect Shipping Address

To avoid delivery issues:

Ensure your shipping address is accurate and complete
UrbanSuri is not responsible for delays or non-delivery due to incorrect addresses

If you detect an error after placing your order, please contact us immediately:

📧 Email: info@urbansuri.com
📞 Phone: +1 612-605-8341

7. Lost or Damaged Shipments

Lost Orders

If your package is marked “delivered” but has not arrived:

Contact the shipping carrier with your tracking number
If unresolved, reach out to our support team for assistance

Damaged Items

If your order arrives damaged:

Notify us within 48 hours of receipt
Send photos of the damage along with your order number
We will assist you with a replacement or refund as per our Refund and Returns Policy

8. Shipping Restrictions

PO Boxes: Some carriers do not deliver to PO Boxes. Please provide a physical address when possible.
International Shipments:
- UrbanSuri is not liable for customs fees, import duties, or taxes.
- These are the customer’s responsibility and required for delivery.

9. International Shipping Policy

We proudly ship worldwide. When placing international orders:

Customs & Duties: Assessed by your country’s customs office and payable by you
Customs Delays: Processing times vary and may delay delivery. UrbanSuri is not responsible for such delays.

10. Customer Support

Have questions or concerns about your shipment?