Shipment Policy

Effective Date: January 7, 2025

At UrbanSuri, we are committed to ensuring that your orders are processed and shipped efficiently, so you can enjoy your products as quickly as possible. This Shipment Policy outlines our shipping practices, including processing times, shipping methods, costs, and delivery information.

1. Order Processing Time

  • Order Processing: Once you place an order, it will typically be processed within 1-2 business days (Monday through Friday, excluding holidays). You will receive an email confirmation once your order has been processed.
  • Custom or Personalized Orders: Orders that require customization or special handling may take longer to process. If there are any delays, we will notify you promptly.

2. Shipping Methods

We offer various shipping options depending on your location and delivery preferences. Shipping methods include:

  • Standard Shipping (Domestic): Free on all orders within the United States.

    • Estimated delivery time: 3-7 business days (depending on your location).

  • Expedited Shipping (Domestic): Available for an additional cost.

    • Estimated delivery time: 2-3 business days (varies by location).

  • International Shipping: Available for customers outside the United States.

    • Estimated delivery time: 7-14 business days, depending on the destination country.
    • International shipping fees are calculated at checkout based on the delivery address and shipping method chosen.

Shipping times may vary based on factors such as the product’s availability, your location, and any delays caused by third-party carriers.

3. Shipping Costs

  • Domestic Orders: We offer free standard shipping within the United States on all orders.
  • International Orders: Shipping fees for international orders will be calculated at checkout. The cost will depend on the delivery address and chosen shipping method. Duties, taxes, and other customs fees may apply and are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment directly through the carrier’s website. If you encounter any issues with tracking or delivery, please contact our customer support team for assistance.

5. Shipping Delays

While we strive to ensure that all orders are shipped promptly, delays can occur due to factors outside of our control, such as:

  • High order volume during peak seasons (e.g., holidays)
  • Weather events, natural disasters, or pandemics
  • Carrier delays or customs processing for international shipments

If your order is delayed, we will notify you as soon as possible and work with the carrier to resolve the issue.

6. Incorrect Shipping Address

Please ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses. If you notice an error in your shipping address after placing an order, please contact us immediately at info@urbansuri.com or call +1 612-605-8341. We will do our best to correct the address before the order is shipped.

7. Lost or Damaged Shipments

  • Lost Shipments: If your order is marked as “delivered” but you have not received it, please contact the carrier directly with your tracking number for more information. If the issue persists, please contact our customer support team, and we will help you resolve the matter.

  • Damaged Shipments: If your order arrives damaged, please notify us within 48 hours of receiving the package. Provide photos of the damage along with your order number, and we will assist you with a replacement or refund according to our Refund and Returns Policy.

8. Shipping Restrictions

  • PO Box Addresses: Some carriers do not ship to PO Boxes, so please provide a physical address if possible.
  • International Shipments: UrbanSuri is not responsible for any customs fees, import duties, or taxes imposed by the destination country. These fees are the responsibility of the customer, and payment of these fees is required for successful delivery.

9. International Shipping

We are pleased to offer international shipping. When placing an international order, the following considerations apply:

  • Customs and Duties: Orders shipped internationally may be subject to customs duties and taxes, which are determined by the customs authority in the destination country. These fees are the responsibility of the customer.
  • Customs Delays: International shipments may be subject to customs clearance procedures, which can cause delays beyond our control. We are not responsible for any delays in customs.

10. Customer Support

If you have any questions about shipping, tracking, or delivery, or if you experience any issues with your shipment, please contact our customer support team at:

We are here to assist you and ensure your shopping experience with UrbanSuri is as seamless as possible!