Privacy Policy – UrbanSuri

Effective Date: July 8, 2025

At UrbanSuri, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website urbansuri.com or make purchases through our store. Your trust is important to us, and we strive to be transparent about how we handle your data.

1. Information We Collect

We collect information to enhance your shopping experience and ensure seamless service. The types of data we collect include:

a. Personal Identification Information:
When you create an account, place an order, subscribe to our newsletter, or contact our team, we may collect your name, email address, phone number, billing and shipping address.

b. Payment Information:
We process payment through secure third-party payment gateways. While we do not store your full card information, we may retain transaction references and billing details for order confirmation and compliance.

c. Browsing Data & Technical Information:
We automatically collect information about your device and how you interact with our site. This may include your IP address, browser type, referral source, time zone, session duration, and navigation behavior.

d. Purchase & Preference Data:
We collect data on your purchase history, product preferences, and wishlist items to provide personalized recommendations and marketing (if opted-in).

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Fulfillment: To process, ship, and confirm your orders, and provide post-purchase customer support.

  • Account Management: To help you manage your profile, track orders, and save preferences.

  • Customer Service: To respond to inquiries, handle returns, and resolve issues quickly.

  • Marketing Communication: With your consent, we may send updates, exclusive offers, and product announcements via email or SMS.

  • Website Improvement: To analyze user behavior, optimize website functionality, and enhance the overall shopping experience.

  • Security & Fraud Prevention: To protect against unauthorized access, fraud, and abuse.

3. Data Protection and Security Measures

At UrbanSuri, protecting your data is a top priority. We implement a variety of security protocols and safeguards:

  • SSL Encryption: All personal and payment data is encrypted during transmission.

  • Secure Servers & Firewalls: We host data on secure infrastructure with regular security audits.

  • Restricted Access: Only authorized personnel with a legitimate business need can access your personal information.

  • Regular Monitoring: We monitor the system for vulnerabilities and maintain up-to-date protection measures.

4. Sharing of Information

UrbanSuri does not sell, lease, or trade your personal data. However, we may share your information with trusted third-party service providers, including:

  • Payment Gateways (e.g., Stripe, PayPal) to process secure transactions.

  • Shipping Partners (e.g., USPS, FedEx, UPS) to deliver your orders.

  • Email & Marketing Tools (e.g., Mailchimp, Klaviyo) to send opted-in newsletters or promotional emails.

  • Analytics Providers (e.g., Google Analytics) to improve website performance.

All third-party partners are required to protect your data and may only use it for specified purposes.

5. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. These tools help:

  • Remember login status and shopping cart contents

  • Deliver personalized product recommendations

  • Analyze traffic and website performance

  • Track affiliate links and marketing campaigns

You can manage or disable cookies in your browser settings. However, some site features may not function optimally if cookies are turned off.

6. Your Rights and Choices

You have full control over your data. Your rights include:

  • Accessing or Updating Information: You can view or edit your profile details at any time.

  • Data Deletion: Request to delete your account or personal information (except where retention is legally required).

  • Marketing Preferences: Opt out of promotional emails via the “unsubscribe” link or by contacting us directly.

  • Request Data Copy: You may request a copy of the personal data we hold about you.

To exercise any of the above rights, please email info@urbansuri.com with your request.

7. Children’s Privacy

UrbanSuri does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently received such information, we will delete it promptly. Parents or guardians who believe their child may have provided us with information should contact us immediately.

8. Data Retention

We retain your personal information only as long as it is necessary to fulfill the purposes outlined in this policy, including legal, accounting, and regulatory obligations. When data is no longer required, it is securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal obligations. When we do, we’ll revise the Effective Date at the top of this page. We encourage you to review this page periodically for the latest information.

10. Contact Information

If you have questions, concerns, or requests regarding your privacy or this policy, you can contact us at:

UrbanSuri
2016 Jewell Road,
Minneapolis, Minnesota, USA
Phone: +1 612-605-8341
Email: info@urbansuri.com
Website: https://urbansuri.com

By using our website or services, you acknowledge that you have read and agree to the terms of this Privacy Policy. We thank you for placing your trust in UrbanSuri and are committed to keeping your personal information safe and secure.