Payment Policy

Effective Date: January 7, 2025

At UrbanSuri, we aim to provide a secure, seamless, and convenient shopping experience. This Payment Policy outlines the terms and methods by which you can make payments for purchases made through our website, urbansuri.com.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on our website:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard, American Express, and Discover (through a major financial institution)
  • PayPal: PayPal is a trusted payment processor available at checkout.
  • Other Payment Methods: We may offer additional secure payment options at checkout, such as Apple Pay or Google Pay, depending on your location and the available payment gateways.

All payment transactions are processed through secure third-party payment providers. UrbanSuri does not store or process your sensitive payment information directly.

2. Order Processing

Once you have completed your purchase, your payment will be verified through our secure payment gateway. Your order will be processed only after your payment has been successfully authorized. In the event of a failed payment, we will notify you immediately, and you may be asked to correct your payment details before your order is processed.

3. Pricing and Currency

  • All prices on our website are listed in U.S. Dollars (USD) unless otherwise stated.
  • UrbanSuri reserves the right to change product prices without prior notice. However, the price displayed at the time of your order will be honored.
  • Taxes: Applicable sales tax will be calculated based on the delivery address provided during checkout and added to your total order cost. Sales tax is in accordance with local and state tax laws.

4. Security and Fraud Prevention

We take the security of your financial information very seriously. All transactions are processed through secure SSL (Secure Socket Layer) encryption to protect your personal and payment details. Additionally, we utilize fraud prevention mechanisms and may ask for additional information to verify your payment if necessary.

If we suspect fraudulent activity, UrbanSuri reserves the right to cancel or hold an order until the payment can be verified.

5. Currency Conversion for International Orders

For international customers, the total price shown at checkout will be in U.S. Dollars (USD). Your bank or payment provider may convert the amount to your local currency at the applicable exchange rate. Please note that currency conversion fees, if any, are charged by your bank or payment provider, not UrbanSuri.

6. Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email detailing the items purchased, the total amount paid, and an order number. Please keep this confirmation for your records.

7. Payment Errors and Discrepancies

If you believe there is an error in your payment, such as a duplicate charge or incorrect amount, please contact us immediately at info@urbansuri.com or by calling +1 612-605-8341. We will work with you and your payment provider to resolve the issue promptly.

8. Payment for Orders Outside the United States

For international customers, we accept payments in U.S. Dollars (USD) via credit card, PayPal, and other secure payment methods. If your bank charges additional fees for international transactions or currency conversion, these charges are the responsibility of the customer.

9. Payment Authorization and Verification

UrbanSuri may require additional verification for large or unusual orders. This may include requesting proof of identity or payment authorization before shipping. We reserve the right to cancel any order if the payment cannot be properly verified or if the payment information is found to be fraudulent.

10. Billing Address

For security reasons, please ensure that the billing address you provide matches the one associated with your payment method. Incorrect billing information may result in delays or cancellations of your order.

11. Refunds and Adjustments

Refunds will be issued in the original payment method. For more details, please refer to our Refund and Returns Policy. If you have questions or concerns about a refund or adjustment, contact our customer support team.

12. Customer Support

If you have any questions regarding payment, billing, or your order, please don’t hesitate to reach out to our customer support team. We are here to help!