Payment Policy – UrbanSuri

Effective Date: July 8, 2025

At UrbanSuri, we are committed to providing a secure, seamless, and customer-friendly payment experience. This Payment Policy outlines accepted payment methods, security measures, currency handling, and billing practices for all purchases made through our website: www.urbansuri.com.

1. Accepted Payment Methods

We offer a range of secure payment options at checkout:

  • Credit Cards: Visa, MasterCard, American Express, Discover

  • Debit Cards: Accepted through major financial institutions

  • PayPal: Trusted, secure checkout option

  • Other Payment Methods (availability may vary):

    • Apple Pay

    • Google Pay

    • Other region-specific gateways

All payments are securely processed by third-party payment providers. UrbanSuri does not store or directly process your card or payment data.

2. Order Processing

Once your payment is submitted:

  • It is securely verified through our payment gateway.

  • Orders are processed only after successful authorization.

  • If a payment fails, you will be notified immediately and prompted to update your payment details.

3. Pricing and Currency

  • All prices are listed in U.S. Dollars (USD) unless otherwise stated.

  • Prices are subject to change at any time without notice. However, we honor the price at the time your order is placed.

  • Taxes: Applicable sales tax will be calculated based on your shipping address and added during checkout, in compliance with local and state tax regulations.

4. Security and Fraud Prevention

Your financial data is protected with industry-standard security measures:

  • SSL (Secure Socket Layer) encryption protects all transactions.

  • We employ anti-fraud systems and may request additional verification in cases of suspicious activity.

  • UrbanSuri reserves the right to hold or cancel any transaction suspected of fraud.

5. Currency Conversion (International Orders)

For customers outside the U.S.:

  • All prices and transactions are processed in USD.

  • Your bank or credit card provider may convert the transaction into your local currency at the current exchange rate.

  • Any additional conversion or international transaction fees are the responsibility of the customer.

6. Payment Confirmation

Upon successful payment, you will receive an order confirmation email that includes:

  • Purchased items

  • Total amount paid

  • Order number

Please retain this email for your records.

7. Payment Errors and Disputes

If you notice:

  • A duplicate charge

  • Incorrect total

  • Any other billing discrepancy

Please contact us immediately at info@urbansuri.com or +1 612-605-8341. We will work with you and the payment provider to resolve the issue.

8. International Payment Handling

Customers outside the United States may:

  • Pay using international credit cards, PayPal, or other listed methods.

  • Be subject to foreign transaction or conversion fees, which are not covered by UrbanSuri.

9. Payment Verification for Large Orders

For large or unusual orders, we may request:

  • Proof of identity

  • Authorization of payment

UrbanSuri reserves the right to cancel or hold any order if we are unable to verify payment authenticity.

10. Billing Address Accuracy

Please ensure the billing address matches the address associated with your payment method. Mismatched or incorrect details may result in:

  • Order delays

  • Payment rejections

  • Order cancellation

11. Refunds and Adjustments

Refunds will be processed via the original payment method.
For more information, please refer to our Refund and Returns Policy.

If you have any concerns or require assistance with a refund, contact our support team.

12. Customer Support

Have questions about billing or payment?

📧 Email: info@urbansuri.com
📞 Phone: +1 612-605-8341

Our team is here to assist you with any concerns regarding your order or payment process.