Sales Policy

Effective Date: January 7, 2025

At UrbanSuri, we strive to provide an exceptional shopping experience with high-quality products for newborns and infants. This Sales Policy outlines our terms and conditions related to purchasing products, pricing, and offers from our website, urbansuri.com. By making a purchase with us, you agree to the following terms.

1. Product Availability

All products listed on UrbanSuri are subject to availability. While we do our best to keep our inventory up to date, in the event that a product is out of stock or unavailable, we will notify you as soon as possible. If a product is no longer available, we will offer a full refund or the option to select a replacement item.

2. Pricing and Payment

  • All prices displayed on UrbanSuri are in U.S. dollars (USD) and may be subject to change without notice. We make every effort to ensure that product pricing is accurate at the time of purchase. However, in the event of an error in pricing, we will notify you before processing your order and you may choose to accept the correct price or cancel your order for a full refund.
  • Payment Methods: We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
  • Taxes: Sales tax will be applied to your order based on your location in accordance with local and state tax laws.

3. Order Confirmation and Processing

After placing an order, you will receive an email confirmation that outlines the details of your purchase. This is not an acceptance of your order, but an acknowledgment that we have received it. Orders are processed once payment is successfully verified. We reserve the right to refuse or cancel any order if necessary, including situations where payment cannot be verified, or if the shipping address is deemed invalid.

4. Shipping and Delivery

  • Domestic Shipping: We offer free standard shipping on all orders within the United States. Orders are typically processed within 1-2 business days and shipping times can range from 3-7 business days depending on your location.
  • International Shipping: We also offer international shipping, with shipping fees calculated at checkout based on the destination. International shipping times may vary depending on the country of delivery.
  • Order Tracking: Once your order has been shipped, you will receive an email with a tracking number to monitor the delivery status.

5. Promotions and Discounts

From time to time, UrbanSuri may offer promotions, discounts, or special sales events. The terms and conditions for these offers, including any applicable expiration dates and exclusions, will be clearly stated at the time of the promotion. Discounts are valid only for the products specified and cannot be combined with other offers unless explicitly stated.

  • Coupon Codes: If you have a valid coupon code, it must be entered at checkout to receive the applicable discount. Coupons cannot be applied retroactively to orders.
  • Limited-Time Offers: Sales and promotions are limited to a specific time frame and subject to availability. Once the promotion period ends, the prices and offers may change.

6. Order Modifications or Cancellations

If you wish to modify or cancel your order, please contact us immediately at info@urbansuri.com or call +1 612-605-8341. Once an order has been processed and shipped, we are unable to make changes. However, you can initiate a return once you receive the product, following our Refund and Returns Policy.

7. Sales Tax

Sales tax will be calculated based on the shipping address provided at checkout. If required by your local tax laws, UrbanSuri will collect sales tax for orders shipped to certain states or regions.

8. Limitation of Liability

UrbanSuri is not liable for any damages arising from the use of our products, except as provided by law. We make no warranties regarding the accuracy or completeness of product descriptions and images. We encourage customers to read product descriptions carefully and reach out to our customer service team for any clarification.

9. Returns and Exchanges

If you are not satisfied with your purchase, our Refund and Returns Policy outlines the steps for returning or exchanging products. Please note that returns and exchanges are subject to specific terms and conditions, including a 30-day return window.

10. Customer Support

Our dedicated customer support team is available to assist you with any inquiries, order issues, or questions about our products and services. You can reach us at:

11. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be posted on this page with the updated Effective Date. Please review this policy periodically to stay informed about our terms and conditions.