Sales Policy – UrbanSuri

Effective Date: July 8, 2025

At UrbanSuri, we are committed to delivering a reliable, transparent, and secure shopping experience for parents and caregivers. This Sales Policy outlines the terms and conditions governing product purchases, pricing, shipping, and promotions on www.urbansuri.com. By placing an order, you agree to these terms.

1. Product Availability

All items listed on UrbanSuri are subject to availability. While we strive to keep our stock up to date:

  • If an item is out of stock or no longer available, we will notify you promptly.

  • You will have the option to receive a full refund or choose a replacement product.

2. Pricing and Payment

  • All prices are displayed in U.S. Dollars (USD).

  • Prices are subject to change without prior notice.

  • We aim to ensure pricing accuracy, but if an error is found, we’ll contact you to confirm before processing the order.

Accepted Payment Methods:

  • Major credit/debit cards (Visa, MasterCard, American Express)

  • PayPal

  • Other secure payment gateways (as listed at checkout)

Taxes:

Sales tax is calculated based on your shipping address and is applied in accordance with local and state laws.

3. Order Confirmation and Processing

  • After placing an order, you’ll receive an email confirmation summarizing your purchase.

  • This confirmation is an acknowledgment, not a formal acceptance.

  • Orders are processed after payment verification.

  • We reserve the right to cancel or refuse orders if:

    • Payment cannot be confirmed

    • Shipping address is invalid

    • Fraudulent or suspicious activity is detected

4. Shipping and Delivery

Domestic (U.S.) Shipping:

  • Free standard shipping on all U.S. orders.

  • Orders are typically processed in 1–2 business days.

  • Delivery time: 3–7 business days based on your location.

International Shipping:

  • Available worldwide.

  • Fees are calculated during checkout based on destination.

  • Delivery times vary by country and may be subject to customs processing delays.

Tracking:

A tracking number will be provided via email once your order ships.

5. Promotions and Discounts

We occasionally offer limited-time sales, discounts, and promotional campaigns.

Terms:

  • Details (such as duration, exclusions) will be clearly outlined during the promotion.

  • Coupon codes must be entered at checkout and cannot be applied retroactively.

  • Offers may not be combined unless explicitly stated.

6. Order Modifications or Cancellations

To modify or cancel your order:

  • Contact us immediately at info@urbansuri.com or call +1 612-605-8341.

  • If the order has not yet been shipped, we’ll do our best to accommodate changes.

  • Once an order is processed/shipped, modifications are not possible. You may still initiate a return (see our Refund and Returns Policy).

7. Sales Tax

UrbanSuri collects sales tax in accordance with applicable local and state regulations. The tax will be calculated and added at checkout based on your shipping destination.

8. Limitation of Liability

UrbanSuri is not responsible for indirect, incidental, or consequential damages resulting from the use of our products, beyond what is required by applicable law.

  • Product images and descriptions are provided for guidance only.

  • We recommend reading all product details carefully before making a purchase.

9. Returns and Exchanges

If you are not fully satisfied with your order, you may return or exchange items within 30 days of delivery, subject to the terms of our Refund and Returns Policy.

10. Customer Support

Our customer support team is available to help you with product inquiries, order assistance, and general support.

  • 📧 Email: info@urbansuri.com

  • 📞 Phone: +1 612-605-8341

  • 🕒 Support Hours: Monday to Friday, 9:00 AM – 5:00 PM CST

11. Changes to This Sales Policy

We may update or revise this Sales Policy at any time. Any updates will be reflected with a new Effective Date posted on this page.

We encourage you to review this policy regularly to stay informed of your rights and responsibilities as a valued UrbanSuri customer.