Terms and Conditions – UrbanSuri

Effective Date: July 8, 2025

Welcome to UrbanSuri! These Terms and Conditions (“Terms”) govern your access to and use of our website, www.urbansuri.com, as well as your purchase and use of any products from us. By using this website or placing an order, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Acceptance of Terms

By accessing UrbanSuri’s website or completing a purchase, you agree to these Terms, along with our Privacy Policy, Sales Policy, and Refund & Returns Policy. We may update these Terms at any time. The revised version will be effective immediately once posted on this page.

2. Eligibility

To shop on UrbanSuri, you must:

  • Be at least 18 years of age, or

  • Have parental/guardian consent if under 18
    By placing an order, you confirm that you meet these eligibility criteria.

3. Account Registration

Account creation is optional but offers benefits such as order tracking and personalized recommendations.

  • You agree to provide accurate and complete information when creating an account.

  • You are responsible for safeguarding your password and any activity under your account.

4. Order Processing & Acceptance

When you place an order, you will receive an email confirming receipt. This is not final acceptance. We reserve the right to:

  • Verify payment

  • Confirm product availability

  • Decline or cancel orders at our discretion (including for errors or suspected fraud)

5. Product Information & Availability

We strive to ensure accurate product descriptions and pricing. However:

  • Product details may contain typographical or technical errors.

  • Items may be updated, modified, or discontinued at any time without notice.

  • If an ordered item becomes unavailable, we will notify you and offer an alternative or a full refund.

6. Pricing and Payment

  • All prices are in U.S. Dollars (USD).

  • Prices may change without prior notice.

  • We accept payments via:

    • Major credit/debit cards (Visa, MasterCard, American Express)

    • PayPal

    • Other secure payment methods (as listed at checkout)

Note: Payments are securely processed by third-party providers. UrbanSuri does not store your card information.

7. Shipping and Delivery

We offer domestic and international shipping.

  • Shipping charges are calculated at checkout.

  • Delivery timelines vary by location.

  • UrbanSuri is not liable for delays caused by third-party couriers or customs clearance.

For detailed delivery information, see our Sales Policy.

8. Returns and Refunds

Your satisfaction is important to us. If you are not satisfied with your purchase, you may return eligible items as per our Refund and Returns Policy.

9. User Conduct

By using our website, you agree not to:

  • Break any applicable laws

  • Submit false, misleading, or fraudulent information

  • Interfere with the site’s security or operations

  • Use bots, scrapers, or automated tools without permission

Violations may result in termination of access and potential legal action.

10. Intellectual Property

All website content (e.g., logos, product images, text, videos) is owned or licensed by UrbanSuri and is protected under intellectual property laws. Unauthorized use, copying, or redistribution is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by law:

  • UrbanSuri is not liable for indirect or consequential damages from product use or website access.

  • Our total liability shall not exceed the amount you paid for the product involved in any dispute.

12. Indemnification

You agree to indemnify and hold UrbanSuri and its affiliates harmless from any claims, damages, losses, or legal fees arising from:

  • Your use of the website

  • Your violation of these Terms

  • Your infringement of third-party rights

13. Privacy and Data Protection

Your privacy matters. By using our website, you consent to the collection and processing of your information in accordance with our Privacy Policy.

14. Third-Party Links

UrbanSuri may include links to third-party websites for convenience. We are not responsible for the content, practices, or policies of those websites. Use third-party sites at your own risk.

15. Force Majeure

UrbanSuri is not liable for delays or failures due to events outside our control, including but not limited to:

  • Natural disasters

  • Strikes or labor disruptions

  • Government actions

  • Internet outages

  • Shipping interruptions

16. Governing Law

These Terms are governed by the laws of the State of Minnesota, USA, without regard to conflict-of-law rules. All disputes will be resolved in the courts of Minneapolis, Minnesota.

17. Dispute Resolution

If you have a dispute with us, contact info@urbansuri.com first. If we cannot resolve the issue informally, disputes will be settled by binding arbitration under the rules of the American Arbitration Association (AAA).

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain valid and in full effect.

19. Entire Agreement

These Terms, along with our Privacy Policy, Refund and Returns Policy, and Sales Policy, constitute the full agreement between you and UrbanSuri. They override any prior agreements or communications.

Contact Information

UrbanSuri
📍 2016 Jewell Road,
Minneapolis, Minnesota, USA
📞 +1 612-605-8341
📧 info@urbansuri.com

Thank you for shopping with UrbanSuri — where care meets quality.